Last updated: 3rd December 2025
Find My Therapy Pty Ltd ("Find My Therapy", "we", "us", "our") operates an online directory and web application that helps people in Australia find allied health professionals ("Services").
We understand that health-related information is particularly sensitive and that you trust us to handle your information carefully. We are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and any applicable State and Territory health records legislation.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website, web app, and related services.
By accessing or using our website or services, you agree to this Privacy Policy.
We may collect both personal information and non-personal information.
"Personal information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include:
Name
Email address
Phone number
Suburb, state or postcode
Account login details (if you create an account)
Information you provide in enquiries, appointment requests, messages or feedback
For allied health professionals: professional details such as practice name, practice address, qualifications, AHPRA registration or other registration details, provider numbers, services offered, special interests and billing information (where relevant).
We may also collect sensitive information (as defined in the Privacy Act), including:
Health information about you (e.g. symptoms, conditions or preferences when you describe the kind of practitioner you are looking for)
Information about disability, mental health, or other care needs
Other sensitive information you choose to share (e.g. cultural background, sexual orientation, or other details relevant to your care preferences).
We only collect sensitive information where it is reasonably necessary for our functions or activities and:
you have given your consent, or
we are otherwise permitted or required by law to do so.
You do not have to provide sensitive information. However, if you choose not to, our ability to match you with suitable allied health professionals may be limited.
When you visit our website or use our app, we may automatically collect:
IP address
Device type, operating system, browser type and version
Pages visited, links clicked, and time spent on pages
Referring websites or search terms
General location (e.g. city or region), where enabled
This information is usually de-identified and used for analytics and service improvement.
We may collect personal information in a variety of ways, including:
When you create an account, update your profile or use our web app
When you search for allied health professionals or use any matching or filtering tools
When you submit enquiries, appointment requests, feedback or complaints
When allied health professionals or their authorised representatives create or update a practitioner profile
When you subscribe to updates, newsletters or marketing communications
When you interact with us by email or via online forms
From third parties where you have authorised them to share information with us (e.g. practice management systems, booking tools)
From publicly available sources to verify practitioner details (e.g. AHPRA or professional association websites).
We will generally collect your personal information directly from you, unless it is unreasonable or impracticable to do so.
To provide and operate our directory and web app
To help you find an allied health professional that meets your preferences and needs
To transmit your enquiries or appointment requests to the relevant practitioner or clinic
To customise and improve search results and recommendations
To respond to your questions, feedback or complaints
To send you service-related communications, such as notifications about enquiries or appointments.
To create and manage your practitioner or clinic listing
To verify your identity, registration and professional details where required
To display your profile in our directory and related services
To send you service-related communications and updates about your account
To provide information about new or updated features, promotions or opportunities related to Find My Therapy.
To operate, maintain, protect and improve our website, app and services
To conduct analytics, research and reporting (usually with de-identified data)
To send you newsletters, updates and marketing communications where permitted (see Direct Marketing below)
To comply with our legal and regulatory obligations
To manage our relationship with you, including handling disputes, security issues or suspected fraud.
We will not use your personal information for purposes other than those set out above unless we are permitted or required to do so by law, or we obtain your consent.
We may use your personal information to send you marketing communications about:
updates to our services
features or content we believe may be of interest to you
opportunities or promotions involving Find My Therapy or selected partners in the health and wellbeing sector.
You can opt out of receiving direct marketing at any time by:
clicking the "unsubscribe" link in our emails; or
contacting us using the details in section 13.
We will not sell your personal information to third parties for their own marketing purposes.
We use cookies and similar technologies to:
recognise your device and browser
remember your preferences and settings
improve site performance and functionality
analyse usage patterns and measure traffic
personalise your experience.
You can manage or disable cookies through your browser settings. If you disable cookies, some features of our website or app may not work properly.
We may disclose your personal information to:
Allied health professionals and their practice staff when you send an enquiry or appointment request, or otherwise choose to share information with them via our platform
Service providers who support our operations, such as hosting providers, IT service providers, data storage, email and SMS platforms, analytics providers, and professional advisors (e.g. legal or accounting)
Third-party tools and integrations used to process bookings, manage communications or verify credentials
Our related entities (if any) for the purposes described in this Privacy Policy
Government agencies, regulators, law enforcement or dispute resolution bodies where required or authorised by law
Other parties where you have given your consent, or where permitted under the Privacy Act.
If you are an allied health professional, your listing (including your name, practice name, practice location, contact details, services and relevant professional information) will be visible to users of Find My Therapy and may be accessible by the general public.
We take reasonable steps to ensure that third party service providers who have access to personal information handle it in a way that is consistent with Australian privacy law and this Privacy Policy.
Our main data storage is intended to be located in Australia. However, some of our service providers (for example, cloud hosting, IT or analytics providers) may be located, or may store data, overseas.
Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure that they handle the information in accordance with the APPs, for example by including appropriate privacy and security obligations in our contracts with them.
We take reasonable steps to protect personal information from:
misuse, interference and loss; and
unauthorised access, modification or disclosure.
Measures may include:
secure servers and controlled access to systems
encryption and security controls where appropriate
limiting access to personal information to staff and service providers on a "need to know" basis
internal policies, training and procedures relating to privacy and data security.
However, no method of transmission or storage is completely secure. Use of our services is at your own risk, and we cannot guarantee absolute security.
We retain personal information for as long as it is needed for our functions and activities, or as required by law. When information is no longer required, we will take reasonable steps to de-identify or securely destroy it.
We comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act.
If we experience a data breach that is likely to result in serious harm to individuals whose personal information is involved, and we cannot take steps to prevent the risk of serious harm, we will:
Promptly assess the breach
Prepare a statement for the Office of the Australian Information Commissioner (OAIC), and
Notify affected individuals (where reasonably practicable) with information about the breach and recommendations about steps they should take.
We also maintain internal procedures to identify, assess, respond to and mitigate data breaches or suspected breaches.
You may request access to the personal information we hold about you by contacting us using the details in section 13. We will respond within a reasonable period and give you access, unless an exception under the APPs applies (for example, where giving access would unreasonably impact the privacy of others or is otherwise unlawful).
We may need to verify your identity before providing access, and in some cases we may charge a reasonable fee to cover administrative costs (we will let you know in advance if this applies).
We take reasonable steps to ensure personal information we hold is accurate, up-to-date, complete, relevant and not misleading.
If you believe any information we hold about you is inaccurate, out of date, incomplete or irrelevant, please contact us and we will take reasonable steps to correct it.
If we do not agree to correct your information, we will tell you why in writing and let you know how you can complain.
If you have any concerns or complaints about how we have handled your personal information, please contact us using the details in section 13. Please include as much detail as you can about your concern.
We will:
Acknowledge your complaint within a reasonable time; and
Aim to investigate and respond within 30 days (or let you know if we need more time and why).
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992 (within Australia)
To the extent we collect or hold health information, we also comply with any applicable State and Territory health privacy laws (for example, the Health Records and Information Privacy Act 2002 (NSW) and the Health Records Act 2001 (VIC), where relevant).
We will generally only use or disclose health information:
for the purpose for which it was collected (e.g. helping you find or contact an allied health professional), or
for a directly related purpose you would reasonably expect, or
as otherwise permitted or required by law, or
with your consent.
Where we hold health information on behalf of a health provider (for example, as part of providing a technical or hosting service), we may also be bound by our contractual obligations to that provider.
In the event of a data breach involving health information, we will follow the NDB scheme requirements and, where relevant, any additional obligations under applicable State or Territory health privacy laws.
Our website and services may contain links to third-party websites, tools or social media platforms. We are not responsible for the privacy practices or content of those third-party sites.
Any information you provide directly to third parties will be governed by their privacy policies and terms. We encourage you to review those policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. The updated version will be posted on our website with an updated “Last updated” date.
Your continued use of our website or services after any changes are published will be taken as acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using our services.
If you have any questions, requests or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Find My Therapy
Email: admin@findmytherapy.com.au
